MS
Melisa S
1 reviews | Active since Aug 2018
21 Aug 2018, 17:13
MTN not resoving problems
MTN keeps on sending me a sms that my account is overdue for the last three months. I keep going to the store with my bank statements showing them that I paid. However my line keeps on getting suspended and the problem is still not resolved. How can a company do this? I am so disguisted in this service proveder. How long should I wait for one problem to be resolved.
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MTN South Africa's replyOfficial
23 Aug 2018, 11:17Good day Melisa
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. We will investigate and feedback to you with a way forward. I am going to send you an e-mail requesting you to kindly forward me the bank statements / targeted transactions for these payments.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Mazwi Zuma
Complaints Management
Best regards,
MTN South Africa's reply23 Aug 2018, 11:17
Official
Good day Melisa
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. We will investigate and feedback to you with a way forward. I am going to send you an e-mail requesting you to kindly forward me the bank statements / targeted transactions for these payments.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Mazwi Zuma
Complaints Management
Best regards,