MTN not reporting to the Credit Bureau

Hellopeter, I have a contract at MTN which I pay on time every month via debit order but MTN have not been reporting to the Credit Bureau which in return dropped my credit rating from over 750 to around 626 according to the report it was last updated 02/03/2020 and I am on hold with their call centre for over 1 hour.

This is very poor service from MTN and it is suppose to be the leading cellular network in South Africa, and a person's credit rating is very important thing and MTN is wilfully damaging their customers credit rating.

What makes it worse is that when I opened a new contract at MTN at Galleria Mall in Durban, I asked what the story was with the credit bureau, they said we changed systems and must wait until January 2021 until it is sorted, but from reading reviews this has been happening for years and most likely gonna continue with this practice.

Please assist in this.