JS
John S

1 reviews | Active since Jul 2015

17 Jul 2015, 15:19

MTN NOT REPLYING TO EMAILS OR CALLS

I have been trying for more than 3 months to get hold of MTN to settle my account with their legal department in order to reactivate my services.<br> I have spent hours holding on the phone (HOURS!!!) with a zero success rate. Not an answer!<br> I have been emailing this organisation for over a week now, no success, no response bar an automated, \we got your email please wait".... not an answer!<br> This is nothing short of absolutely ridiculous.... busy call centres / striking staff are really"

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Jul 2015, 16:19
Official
Hello JohnSteeleScott,

I have forwarded your complaint to our legal department and I am sure they will be in contact with you shortly to sort out your problem .

We apologise for the inconvenience caused.

Regards,
Larissa Meacher
Complaints Management Team