MTN not repairing my device 3 days out of warranty!!

I have been a loyal MTN customer for more than 10 years. This stops now.

I handed in my iPhone 8 for repairs at the East Rand Mall Branch approx 2 weeks ago. The battery has been failing suddenly and I needed to get it checked out. The phone was 3 days outside of its warranty and I booked it in at the earliest possible time as I was unable to bring it in sooner. I hoped that they would at least extend me the courtesy of the 3-day lapse in warranty as that is what a reputable business would do in order to keep their customers in the long run.

Anyways, I booked the device in and they send it to their repair department. About a week later I went into the branch to find out what was going on. I found out that the phone had only been sent through that day. So it took them an entire week to collect the device. Another week passed and I was phoned on Monday of this week as I requested updates. They stated that my phone was with the technicians and that they would send me a quote for the repairs. Even though I asked them to send it as a warranty in good faith as this is an Insanely expensive device that should not have experienced failures so quickly and surely they could have made a plan for 3 days out of warranty!!

I decided I was done with MTN altogether and told them that I would be cancelling my contracts with them asap. I instructed the lady that called me to tell them to not go ahead with this repair and send it back immediately!!

I found a repair place that quoted R800 to repair the phone and was eagerly awaiting the return of my device as I have now been without my phone for approx 2 weeks. I phoned again on Tuesday for further updates and the assistant manager phoned on my behalf and told me that the quote was rejected and they instructed that it must be sent back asap. He also told me that It would be within 2-3 working days.

I phoned again today (Thurs 14 Feb 19) to find out if my phone was returned. They told me it was still at the repairs centre and I flipped out. The assistant manager then gave me the phone number for the repair centre and I phoned them directly to find out what was going on. Then they told me that they never received any instructions to get my phone back.

So obviously I lost my......

I can't believe that MTN has so little respect for their customers. I find it hard to believe that despite me paying a small fortune on a monthly basis for a premium device, I get no premium service for this device. I am disgusted that they are hiding behind a 3 day out of warranty claim which could have been done anyways in good faith as I have always been a good returning customer with multiple mtn contracts.

I am done MTN... you are pathetic and useless and you will not be getting any further business from me or my family. That is a promise!