MTN NOT RECTIFYING MISSING AIRTIME & DATA NOT SUPP**** AS PER CONTRACT

<p>I upgraded and received my new phone in January 2016. On 22 March (ref: ********** ) I phoned MTN Customer service to find out why I was not receiving my monthly 500M data as per my contract. They said they would look into it. On 06 April I phoned them again (ref: ********** 70) and they told me the same thing. On 12 April I again phone them (ref: ********** 04) and was told the same thing again. On 22 April (ref: ********** ) I phoned again and my 500M data for April was immediately loaded but not the missing data from January, February & March - till today 20 July I have still not received the 1.5G that is owed to me. When I logged into myMTNza I then noticed that approximately R1800 of my available airtime had disappeared and it said I only had R368 available which was what I received as per my monthly contract. I phoned MTN Customer Service on 09 May (ref: ********** 95) and asked them to find out how/why they just took my airtime and I also asked again about my 1.5G data I didnt receive. Today 20 July I am still waiting for MTN to explain this to me. I'm thinking the only way to get to the truth/facts is to report them to the Ombudsman.</p>