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1 reviews | Active since May 2016

06 Dec 2019, 13:47

MTN - Not really SA's best network

Ported to MTN as they are suppose to be SA's best network.

Had the worst week with them.

I'm unable to call out for the whole week.

I can send and receive sms's. I can recieve calls. I can use my data

BUT I cannot make any calls.

And they charge me for missed calls going to voicemail (+***0).

I've spoken to may consultants. Turned my phone off multiple times, removed my sim. Even tried another cellphone.

Still no luck. I can't call, and nobody seems to be able to help me.

0
Replies (6)
MTN South Africa
MTN South Africa's reply09 Dec 2019, 10:57
Official
Thank you for your post.
 
 We sincere apologized for any inconvenienced caused to you.
 
 We have sent the request to the port department to check with the previous service provider if the routing was updated.
 
 This is the feedback we have received as per reference ***.
 
Good day! Handset has been reset on HLR and serveries have been restored. Please advise user to reboot the physical device to re-register on VLR.
 
We are waiting on port feedback.
 
Kind Regards,
 
Alice van der Merwe
MTN
 

Best regards,

's update09 Dec 2019, 11:27
Reviewer Update
Hi,

Thanks for the feedback.

I've switched my device off and back on. I'm unfortunately still unable to call.

I've also spoken to the Port department ***), they advised that there is no issue on their side. 

I sincerely hope we can resolve this issue, soonest. 
MTN South Africa
MTN South Africa's reply09 Dec 2019, 13:06
Official
Thank you for your patience

Our back end support team request to that you reboot and test once more, please switch the device off remove sim card and test to see if its working is now please  inform me

Best regards,

's update09 Dec 2019, 13:19
Reviewer Update
Hey,

Great news, I can now call!

But Network default for Caller ID displays "Private" / "Unknown" number. How do I set that?

Thanks for the help
MTN South Africa
MTN South Africa's reply09 Dec 2019, 16:55
Official
 Thank you for the notification that you can make calls,
 
 Please contact the prepaid department 135 from the device option 2 to assist you to remove the Private display for you.
 
 Kind Regards,
 
 Alice van der Merwe 

 

Best regards,

's update20 Jan 2020, 15:32
Reviewer Update
Hi,

My issue is back....

I'm unable to call out again......

I can send and receive sms's.
I can recieve calls....
I can use my data....

Please help me :(

New ticket
" We have logged a request with our engineers, for the issue to be further investigated. Your reference number is SMC/***, we will advise you once it is resolved.

~Mkateko "