MTN not providing full information on some other products in order to ***** from customers!

Mtn has an offer called MyOffers and there is a 1000 min offer for R150 valid for 30 days.

When accessing this offer via USSD it has no associated terms and conditions, so I downloaded the MTN app which provided terms and conditions and nothing was said in there to indicate these minutes being MTN to MTN minutes until I confirmed purchase and an SMS came through saying I bought 1000 MTN to MTN minutes.

I called their call centre and the arrogant agent didn’t even give me a chance to finish my sentence before telling me that I clicked on “confirm” voluntarily and they are not going to refund me. Her supervisor (Abigail) was even more disrespectful and showed no interest in me as a customer. She was just so eager to confidently tell me I can make a complaint if I want to but I am not getting any refund.

Was that offer made only to cause frustration and perhaps ***** from customers? From the way the agents addressed me regarding this matter it seems they were workshopped to deal with the resultant complaints just like that.

I want my money back! I am not using a product I did not intend to buy! Give clear information on your products.