BD
Brian D
1 reviews | Active since Aug 2018
02 Oct 2019, 17:57
MTN not professional yet
I came back from overseas to no MTN connection. MTN store staff misdiagnosed the ‘problem’. Turns out MTN had out a bar on my sim card WITHOUT telling me. I have now done a sim swap (as instructed by MTN staff) but still no connection. MTN seems to have weak head office procedures &, I would suggest, poor manners at the head office level.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 Oct 2019, 10:32 Thank you for your post.
We do apologized for any inconvenienced caused to you.
Barring removed.
The sim swap reflect active on the network and account.
Soft Suspended | No
Hard Suspended | No
RICA Barred | No
MSISDN | ***
ICCID/SIM | *** (new sim card).
Kind Regards,
Alice van der Merwe
MTN
We do apologized for any inconvenienced caused to you.
Barring removed.
The sim swap reflect active on the network and account.
Soft Suspended | No
Hard Suspended | No
RICA Barred | No
MSISDN | ***
ICCID/SIM | *** (new sim card).
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply03 Oct 2019, 10:32
Official
Thank you for your post.
We do apologized for any inconvenienced caused to you.
Barring removed.
The sim swap reflect active on the network and account.
Soft Suspended | No
Hard Suspended | No
RICA Barred | No
MSISDN | ***
ICCID/SIM | *** (new sim card).
Kind Regards,
Alice van der Merwe
MTN
We do apologized for any inconvenienced caused to you.
Barring removed.
The sim swap reflect active on the network and account.
Soft Suspended | No
Hard Suspended | No
RICA Barred | No
MSISDN | ***
ICCID/SIM | *** (new sim card).
Kind Regards,
Alice van der Merwe
MTN
Best regards,
BD
Brian D's updateReviewer Update
03 Oct 2019, 10:42Thanks - but no explanations provided
BD
Brian D's update03 Oct 2019, 10:42
Reviewer Update
Thanks - but no explanations provided