Mtn not processing my termination
<p>I called in and got a quote to cancel my mobile contract early (+- 3 month left). This was paid on the 23rd of March and my account has just been debited and my voicemail is still responding. </p> <p> </p> <p>This is for cell number ********** 333. </p>
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MTN South Africa's replyOfficial
02 Apr 2017, 21:52Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***6
Best regards,
MTN South Africa's reply02 Apr 2017, 21:52
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***6
Best regards,