1 reviews | Active since Mar 2013
MTN NOT PROCESSING MY REFUND FOR THEIR MISTAKE!
MTN made a double deduction on my account, even after the account is up to date.
I requested a refund as it is my money, and logged this on Monday 4 June 2018. I phoned daily to ask for progress update, and all they keep telling me is that the query has been escalated. But nothing happens. Today is the 12th and they informed me it is still open, and I am depending on receiving my money as I live on on BUDGET!
Today they said it would be escalated again, not even sure what that helps if it was already escalated last week!
I am not impressed!
Good day Yanke,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the refund is currently being processed to your bank acc. It has been placed on priority as well.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Yanke,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the refund is currently being processed to your bank acc. It has been placed on priority as well.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,