MTN not playing by the rules

I have an issue with an order regarding a mobile device via takealot The promotional deal has not been loaded ie the 10g plus 10g night time and it's almost been two weeks

I have contacted MTN customer care via email numerous times and they just being pretty useless about it

I went to the store to RICA the day after I got the device and I said there should be a 10g promo bundle allocated and the lady there said she couldn't help me as it was a Takealot deal. It's an MTN sim card. I saw the same deal at PEP so if there's an issue with the bundle would you have to go to PEP

I loaded a 5g deal plus a small amount of airtime and still not loaded

I'm very frustrated as one of the reasons I bought the device was to get the promo deal.

I'm very close to cancelling with MTN. I pay an exorbitant amount for my contract and get 250mgs of normal data plus 250mgs of social data so I end up paying in more for data deals.