jP
johannes P

1 reviews | Active since Jan 2013

23 Oct 2015, 11:41

MTN not paying up

MTN STILL owes me R1540. They were deducting money from my account even though I have requested that this service be discontinued on 23 April 2015 already! I was no longer bound by the contract and struggled for months to discontinue a service which I do NOT require!<br> After numerous failed attempts to discontinue this service, MTN has cheated me out of R1540 and should be held accountable for this money!<br> I have been paying continuously for 5 months for something which I do not want! I have officially requested this service to be discontinued on 23 April already and MTN has eventually honoured my repeated requests. But I have been exploited by this large corporation! After 6 months MTN has still NOT PAID BACK MY MONEY!!!<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Oct 2015, 14:57
Official
Hello pieterjc1,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a credit was passed for the late cancellation, we will send through a request to have the amount refunded into your account.

Best regards
Mantoa
REQ:***

Best regards,