MJ
Michelle J

1 reviews | Active since Jan 2015

03 Feb 2015, 10:11

MTN NOT PAYING MY MONEY BACK!!! (My 2nd complaint)

After Three months of fighitng with MTN paying my money back, I went back on Friday,30th January, to where I upgraded my contract back in September 2014. I asked the Branch Manager of MTN in Cresta (closest to Edgars side) to print all my documents ( contracts...) and invoices from when I started with them. The Managers name is Tonge did this for me. You could CLEARLY see that I was overcharged the moment I started there. <br> <br> My previous account I was a limited Top up for R170 p/m...when I upgraded to a R369 limited top up package.<br> FIRSTLY..They charged me about R170 for a sim swop...my first month(October 2014) was charged just over R600, November was just over R700 and December they charged me just over R1400.<br> <br> Quite funny enough, went I went into the shop on Friday to sort my money out and for them to pay me..he said the money would be in TODAY (dated 3rd Feb )....he hasnt been in work since yesterday!!! <br> <br> What kind of service is that?? What kind of service also doesnt have a manager in thier branches??<br> <br> DISGUSTING!!!<br> <br> #IWANTMYMONEYBACKNOW!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Feb 2015, 10:38
Official
Hello MichJor,

Thank you for bring this matter to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records all the necessary credits have been passed and the funds were refunded into your bank account on the 09/02/2015.

Kind Regards,
Ebbedene
REQ:***