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hwesa H
1 reviews | Active since Jan 2017
12 Feb 2019, 15:55
MTN not owning up to mistake of ********** accounts
I reported ********** debiting off my card starting July 2017. It took them a year and a report on Hello Peter for MTN to respond and acknowledge that there was a problem. Since then 8.10.2018 I have not received my refund or heard further from there. That is highly irregular and unprofessional. Is MTN complicit in this ******* activity.
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MTN South Africa's replyOfficial
13 Feb 2019, 10:29Good day David
Thank you for your post.
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter has been escalated to the ***** management team for a resolution. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply13 Feb 2019, 10:29
Official
Good day David
Thank you for your post.
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter has been escalated to the ***** management team for a resolution. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team