Mtn not loyal to their loyal customers

Good day. I am very disappointed in how me and my husband are being treated by your legal department. We’ve been loyal customers and ran into some trouble a few months ago now trying to get back on our feet weve been trying to get proper assistance to get our accounts up to date and we dont understand how they put our network off even though we have been paying now its been handed over and they are saying that in order for them to put our services back on we need to pay the full outstanding balance. Mine is R13000 and his is R5000. I lost my job a few months ago and we have been paying every month now both of our services is off. Is there perhaps a more realistic arrangement thats available for us please my husbands phone is off he cant even contact you guys. We have been loyal customers for over 10 years and you guys are not loyal to us or want to help us get an arrangement. How are we gonna pay the full outstanding balance that is R20000. The arrears amount of mine is only R4500 and his is R1100. And i told your legal department i will be able to pay the arrears by end of november but they dont want to understand anything. His number is ***. My number is ***