MC
Marais C
1 reviews | Active since Feb 2018
22 Feb 2018, 17:21
MTN not loading data for 2 months
Upgraded 2 months ago with the 10gb per month for 3 months promotion which stated according to the agreement that I should receive it within 14 days of activation. Now 2 months, 3 escalated queries(which was said to be resolved) and more than 10 calls with consultants later- still nothing. Absolute useless service
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MTN South Africa's replyOfficial
23 Feb 2018, 08:37Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to our billing technical support team to follow up on this.
We are waiting for feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply23 Feb 2018, 08:37
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to our billing technical support team to follow up on this.
We are waiting for feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,