PK
Pieter K
1 reviews | Active since Aug 2021
27 Sept 2021, 13:31
MTN not loading data bundle on LTE package
On the 12th of September 2021 we ran out of data on our LTE package. I bought an additional 5GB of data via the MTN app for this specific package, but it is yet to be loaded onto the package. I opened a query with MTN (via phone) on the 13th of September. After several calls (from me), the issue has not yet been resolved. Today I phoned them twice, waiting for about 30mins in total on the phone, before being cut off both times. They obviously don't phone you back when the line gets cut. Extremely poor service.
Query number: REQ*** SMC number: ***
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Pieter K's updateReviewer Update
29 Sept 2021, 11:12Still waiting for some form of response from MTN. Original issue logged on 13Sep, and I followed up on 14Sep, 15Sep and 27Sep (3 calls), spending about 1h30mins in total on the phone with them.
PK
Pieter K's update29 Sept 2021, 11:12
Reviewer Update
Still waiting for some form of response from MTN. Original issue logged on 13Sep, and I followed up on 14Sep, 15Sep and 27Sep (3 calls), spending about 1h30mins in total on the phone with them.