JR
Johan R
1 reviews | Active since Mar 2014
20 Jan 2016, 14:04
MTN not loading contract airtime
I have a contract with MTN paying upwards of R700 a month and then receiving R350 airtime a month. This month on the 14th they did not load my airtime although I did receive notification. 4 Calls later to them I still have not received my airtime. I have reference numbers from them. Only excuses every day...They have never done this before but I have R2200 airtime on my phone...are they hoping I would not see that they did not load my airtime?<br> Also have 4 other contracts with them that I will have to keep an eye on....not good business principles MTN.
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MTN South Africa's replyOfficial
21 Jan 2016, 09:00Hello Johan67,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Billing Department for assistance as reference number REQ:*** is still open.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Billing Department for assistance as reference number REQ:*** is still open.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply21 Jan 2016, 09:00
Official
Hello Johan67,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Billing Department for assistance as reference number REQ:*** is still open.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Billing Department for assistance as reference number REQ:*** is still open.
Kind Regards
Nompumelelo
REQ:***