MTN not living up to their promises.

I have MTN insurance. My phone fell and the face shuttered. A claim was lodged with MTN in July 2015. No response. I figured it was due to the strikes. Beginning August I went back to MTN Greenstone. They assured me they would personally follow it up with the insurance division. I have sent numerous e-mails but still no response.<br> I pay my insurance premium every month and the one time I want to claim, this is the service I receive. In the interim I had to upgrade on another contract I was about to cancel, just to get a phone to use.<br> I cannot begin to tell how disappointed I am.