MTN not issuing the start up bundles

I bought a phone at MTN in Sonkring the name of the service agent was Igshaan igshaan the advert stated that the fone come with 20 gig start up bundle but I didn't receive the start up bundles I called igshaan he informed me that I must wait 14 days if I haven't received the bundles I must call him again I was confused bcoz it's supposed to be start upi called igshaan after 14 days he told me that I read the ad wrong it is utube bundles I said ohk then send the utube bundles I haven't received nothing till date