JK
Johann K
1 reviews | Active since Feb 2014
12 Feb 2015, 12:05
MTN - Not Interrested in Customers or Service
Billing Problem has been logged with MTN on the 25th January 2015 - since then I called various times their call centre (waited every time for ages to get through - and being cut off). Have sent at least 10 e-mails, and request the problem to be escalated.<br> <br> In the meantime I received threatening SMS from them and my service has been suspended twice - although it was promised that there will be no interruption of the service while the problem is being investigated.<br> <br> No action from Call centre, no reply to my e-mails.<br> <br> This is the most pathetic outfit I have ever met.<br> <br> Johann Komarek<br> ***
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
23 Feb 2015, 12:25Hello johannkomarek,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that an email has been sent to you, please respond at your earliest convenience so that we can work on a resolution.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that an email has been sent to you, please respond at your earliest convenience so that we can work on a resolution.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply23 Feb 2015, 12:25
Official
Hello johannkomarek,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that an email has been sent to you, please respond at your earliest convenience so that we can work on a resolution.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that an email has been sent to you, please respond at your earliest convenience so that we can work on a resolution.
Thank you
Wenzile Masina
REQ:***
