JN
Jozua N
1 reviews | Active since Nov 2018
02 Nov 2018, 13:20
MTN - not interested in providing service - Only money
I got a router as an add on to my current contract and when it didn't work, i called MTN they then could not help me and gave other numbers to call for assistance instead of transferring me or informing the relevant department internally for assistance. Within 7 days i returned the product well within the 10 day return policy communicated to its customers when attempting to sell. This was in August and Im still paying for this product now. Really not good with clients.
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Replies (4)
MTN South Africa's replyOfficial
06 Nov 2018, 09:35Good day Jozua
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply06 Nov 2018, 09:35
Official
Good day Jozua
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
JN
Jozua N's updateReviewer Update
07 Nov 2018, 07:29Dear Ayanda
Herewith MTN's costumer care response on the same issue.
"ENQUIRY REFERENCE NUMBER ********** 0
Thank you for getting in touch with our Customer Care Team. The “enquiry reference number” above has been created to ensure ease when following up on your query.
*We typically respond within 4 business hours (Business hours: Monday to Friday 7am until 7pm
Weekends & Public Holidays 8am until 5pm)*"
The above mail was received at 13:10 on the 02/11/2018. Nothing received yet and its been more than 4 days. This is purely just adding to what I mentioned already. You will rather speak to me via Hallo Peter than directly addressing the issue with me via Phone or Email. Is this to preserve your name? In that case your culture is 100% wrong.
JN
Jozua N's update07 Nov 2018, 07:29
Reviewer Update
Dear Ayanda
Herewith MTN's costumer care response on the same issue.
"ENQUIRY REFERENCE NUMBER ********** 0
Thank you for getting in touch with our Customer Care Team. The “enquiry reference number” above has been created to ensure ease when following up on your query.
*We typically respond within 4 business hours (Business hours: Monday to Friday 7am until 7pm
Weekends & Public Holidays 8am until 5pm)*"
The above mail was received at 13:10 on the 02/11/2018. Nothing received yet and its been more than 4 days. This is purely just adding to what I mentioned already. You will rather speak to me via Hallo Peter than directly addressing the issue with me via Phone or Email. Is this to preserve your name? In that case your culture is 100% wrong.
JN
Jozua N's updateReviewer Update
12 Nov 2018, 11:03No Response, Do you need more time MTN?
JN
Jozua N's update12 Nov 2018, 11:03
Reviewer Update
No Response, Do you need more time MTN?
JN
Jozua N's updateReviewer Update
15 Nov 2020, 10:022 years later and I am still paying for something I dont have
JN
Jozua N's update15 Nov 2020, 10:02
Reviewer Update
2 years later and I am still paying for something I dont have