HM
Heino M

1 reviews | Active since Sept 2016

20 Sept 2016, 19:04

Mtn not interested in doing business

<p>Im due for an upgrade.I went to my nearest branch but they dont have stock of a phone that I want.</p> <p>Phoned the next branch they said they dont keep stock op phones because it is a high risk for them to keep phones in stock.Today I phoned six mtn stores,two of them answered the phone,they got but not in the colour I want.The other stores dont answer the phones.I cannot belive that companys in this tough times give this bad service.There is no number to phone and complain only an email.That is not going to help that is only a nice way to tell me they dont care.I will never tell anyone to use them.Abselutely useless service from MTN.What do I do now.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Sept 2016, 19:09
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that we have escalated the matter to the relevant management team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
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