MTN not interested in customers at all.

When I renewed my 2 contracts in Feb 2018, I wanted a XL package for myself and a S package for my partner. When I received my phones I realized that both the contracts was put on the XL package.

I have been trying desperately, to no avail, to get MTN to change one package to a smaller one because I cannot use those extra unnecessary minutes and data or transfer it to my other phone. I have paid for both those expensive contracts every month now.

At first I was speaking to MTN customer service (extremely unhelpful and *********** bunch). They forced me to fill in a "Migration Request" and send it to them. I never heard anything back.

Later I tried their twitter and facebook channels. I would always get someone saying "We are looking into it and will let you know" or something similar. They have not once called me or set an email to even try to talk to me about it.

I really don't think I have ever seen such abhorrent customer service, even in SA.