1 reviews | Active since Sept 2016
Mtn not honouring their contract
<p>On the 19 April 2016, I bought an Iphone 6+ via Mtn Direct.On the 08September 2016 I took it back to Mtn in Menlyn because it was giving a problem.I was told I will be called after 7 days about what will be the way forward.No one bothered to call me as agreed, I searched for the contact of Mtn repairs and I made enquiries by myself and no one was prepared to take responsibility, the name of a Sam was mentioned that he is the one who will help us.The Sam called after sometimes and gave us the tracking number which is useless because there is nothing to track, the courier company have not yet received the phone for delivery.When we inquired at Mtn, we are told about Sam again.Today is the 3rd October, more than 3 weeks since my phone was booked.Can Mtn please deliver my phone or at least be truthful and responsible.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
I will never take a contract with Mtn again.I am still waiting for my phone.I am working during the week, I am not in my house as a result.Because of this, the courier always makes a turn at my house and returning back with my phone because I am at work.When I request that we meet at my work address , they refuse;when I request that they give me a time that they will deliver , again they say they dont have an exact time; they say I must take a day off and wait for them, which will be difficult for me to do at this moment.It is now over a month without a phone.I will never, ever take a contract with Mtn again.This is very much unreasonable.I am done with Mtn.I have 3 contracts with them, which I will be cancelling soon.
I will never take a contract with Mtn again.I am still waiting for my phone.I am working during the week, I am not in my house as a result.Because of this, the courier always makes a turn at my house and returning back with my phone because I am at work.When I request that we meet at my work address , they refuse;when I request that they give me a time that they will deliver , again they say they dont have an exact time; they say I must take a day off and wait for them, which will be difficult for me to do at this moment.It is now over a month without a phone.I will never, ever take a contract with Mtn again.This is very much unreasonable.I am done with Mtn.I have 3 contracts with them, which I will be cancelling soon.