1 reviews | Active since Sept 2016
MTN - Not honouring Insurance Contract
<p>On the 8th April 2016 I logged an insurance claim after accidently dropping my Iphone. On the 8th April 2016</p> <p>I promptly received a reference number but since then have not been successful in having any response from MTN.</p> <p>I have repeatedly emailed them the claim forms and have even unsuccessfully tried logging my claim through a MTN store.</p> <p>To date I am incurring costs of repeatedly following up but have not received any response in regards to engaging me or in resolving my claim.</p> <p>What is the point of paying your MTN insurance premium for in excess of 14months only to be treated like this????</p> <p> </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********