MTN Not Honouring Contract

I upgraded my daughter's number in Dec 2015 and she never received her 500 mb bundle. My daughter called 808 on 1st Feb 2016 to complain and she was given free 500 mb for free for the inconvenience for her to use within 2 days, she called again on the 6th of Feb 2016 and given *** and was promised that she will get her 500 mb within a week, which never happened. I called 808 again on 27 Feb 2016 complaining that my daughter did not receive her data for Feb yet my number did receive the data. I spoke to Mapaseka who blamed MTN Direct. I called MTN Direct immediately and spoke to Elroy who promised that my daughter will receive her monthly 500mb Data Bundle by Friday, 4th of March 2016. Elroy said that who ever that loaded the contract package in Dec 2015 did not load a reoccurring Data Bundle of 500mb on the contract. He gave me Ref Number: ***. It is so disappointing to see MTN has fallen this far from Grace that they would not even honour the contract that I signed with them yet they continue debiting my account.My daughter hasn't received her data for 3 months in a row. My next step is to report MTN to the Consumer Protection Act.