MTN not honoring their promise

To whom it may concern. Kindly note that an agreed data bundle of 10 GIG was promised to me by MTN, as agreed to with ICASA. This data was given to me, but soon after it disappeared and when I phoned MTN assist and spoke to a lady by the name of Elsie, she informed me that she cannot see the 10GB data even being allocated to me (could have been made up of bundles of 1GB, as she noticed a few). The problem is that these bundles were again only valid for a 30 day period and this was not what was agreed to. It was agreed that I would receive a 10 GIG data bundle due to the misrepresentation that was made during the sale of this contract, in that MTN would supply a once off data bundle. The matter has been escalated to ICASA, as per below, as I believe that MTN has not met their commitment in providing the 10 GIG of data. Providing and taking it back soon after is an indication of their intent to misrepresent that proposal as well and in fact what was made to ICASA at the time. This dispute was lodged with MTN on 30 September 2020 and I have yet to receive feedback on the matter. No one has been in contact with me or made any attempt to respond to my dispute, yet your automated response say the following "We typically respond within 24 business hours (Our teams are online from Monday to Friday, 8am until 5pm, Saturday 8am until 2pm) * Rest assured: We are committed to resolving your complaint and our processes are aligned to requirements stipulated by the Independent Communications Authority of South Africa (ICASA)''. Is this just another misrepresentation made by MTN and showing true ********* behaviour?