MTN not honoring online offers

<p>I app**** for an upgrade with MTN through their online shop, when selecting the deal under the Offer Includes tab both the Sony Xperia XZ and Sony Smart watch was included. Once an agent called me there was no mention of any of the included items and whether they have stock of the included items. I therefore assumed that what I saw online was what I would recieve. However when I recieved the items the Smart Watch was not included and the only excuse that MTN could come up with was that they were out of stock and that I did not bring up the Watch in the discussion.</p> <p> </p> <p>If you have an item on sale and it is dependent on stock you need to inform the customer when putting the deal through that you are out of stock of the item. Not mentioning this then leaves the customer expecting something that they will not be recieving.</p> <p> </p> <p>after numerous interactions with the sales team all they have said is that there is no stock, failing to inform me of this in the initial discussion is unacceptable.</p> <p> </p> <p>I have been an MTN customer since 2004 and am appalled at the level of service that I recieve. If I do not recieve satisfactory feedback I will be taking my business elsewhere and will be advising friends and family to do the same.</p>