MTN not honoring 80GB contract

I entered into a new contract with MTN for 10GB of data (10 GB anytime and 10GB night). Currently MTN is running a special where they give customers additional 60GB (30GB anytime and 30GB night) on this package for a 24-months period. It is only for this reason that I entered into this contract.

On the 27th August 2019 when they needed to allocate 80GB, they only allocated 20GB. I went to Mall of Africa on 27th August to find out why only 20GB instead of 80GB, I was promised a call was to be logged to have it sorted within 48 hours and I had to wait. On Friday the 30th August 2019, this problem was still not sorted and I went back to MTN at Mall of Africa to follow up and I was promised the matter is being followed up and escalated and by Monday the 2nd of September 2019 it should be sorted. Today the 3rd September 2019 still data is not loaded.

My second matter is that I requested MTN on the 28th August 2019 to have unrestricted APN on my data SIM so that I would be able to have NAT Type 3 on my PS4 for better gaming, still this is not sorted and I have followed up telephonically yesterday the 2nd September 2019, still this matter is not sorted.

It seems like MTN is failing dismally to meet customer expectation and to live up to their promises coupled with *********** call center agents who do not seem to understand what is needed, more especially when it comes to APNs, it is a struggle to get this sorted and many customers who are in gaming are finding difficult to get help and end up switching to other service providers who listen and makes the process simpler and transparent.