MTN NOT HOLDING TO THEIR CONTRACTUAL AGREEMENT WITH CLIENT!!!

A year ago I upgraded to a MTN Made for me XL package with an extra 200min booster bundle. Since the upgrade I never received the extra 200min and after 7 to 8 calls to customer care concerning the issue, no solution has been given. I have sent in the agreement and they themselves acknowledged that I should be receiving the booster bundle monthly. Promises to assist never delivered. The local branch really went out of their way to assist me, but even they could not assist me because of the incompetence of customer care. Excuses range from escalation to a superior and then it was forwarded to the wrong department with the promise that it would be sorted within 72 hours, to no prevail.

I am a loyal MTN client since 2010, but after this treatment I'll be looking out for a new service provider. I cannot understand the incompetence regarding this issue and why they can't assist me.

ABSOLUTELY USELESS!