VN
Vusi N
1 reviews | Active since Nov 2012
07 Apr 2015, 12:38
MTN NOT HELPING ME
It sounds \crazy"to me how can I use an MTN number for more than 6 years and because I did not recharge/use it for 2 months (as they told me) my number has been given to another customer!!!! By the way"
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MTN South Africa's replyOfficial
22 Apr 2015, 10:07Hello pedradura,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this is a standard business rule that if a number is not recharged or used in a period it is recycled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this is a standard business rule that if a number is not recharged or used in a period it is recycled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply22 Apr 2015, 10:07
Official
Hello pedradura,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this is a standard business rule that if a number is not recharged or used in a period it is recycled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this is a standard business rule that if a number is not recharged or used in a period it is recycled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,