MTN not Helpful at all !!!

Dear Sir/Madam

I am dealing with my husbands MTN account. My husband had a stroke 27 September 2016. MTN used to send me the account to this address, but it stopped a while ago. They do send the account to his email address: ***, but it is always the previous month. I did make the necessary arrangements for MTN to send the statements to me as my husband had a stroke and will not be able to deal with it himself.

Account holder: Hendrik Frederik Maritz Cell no: *** ID no; ***

My husband did receive a SMS from MTN today(18/01/2021) demanding a payment of R1178.00 now? as far as I am aware this account is paid to date. I usually pay the account on the 25th of each month. All I am asking is for MTN to send the current account every month, because I am doing the payments. I also need some clarification on the amounts due.

Kind Regard Mrs S L H M Maritz Cell no: ***