1 reviews | Active since May 2015
MTN NOT GIVING A ****. NOBODY PHONES YOU BACK AND PAY PAY PAY FOR SOMETHING YOU DO NOT EVEN HAVE,
I have been incorrectly billed for a contract that I took out and never received. I have laid numerous complaints to this effect, numerous hellopeter complaints as well as going into the MTN store.
On my account, all the notes have been added and they are just to add the credit notes to my account for the amounts billed as they have received the device back and it has been checked into their stock.
I cannot be billed as I have never used the sim or phone, as I have not received anything from them. I have even phoned MTN direct, and always get promises that they will phone me back, which never happens.
I need clarity on this as I use my phones for business, and MTN is suspending my lines due to non payment, as I refuse to pay for a device which I do not have use of. I am however paying for my other devices. Subsequently to this suspension from my lines, which is costing me losses in my business, I am also listed as a slow payer on ITC, which is not the case.
I trust that someone could contact me to resolve this matter in due course, or I would have no other option but to publish your organization on social media, the press as well as opening theft and ***** charges against MTN. I will also get my legal team involved to sue for compensation on losses and damages suffered, which are excessive, over and above that loss of business to the poor credit rating from your agency as well as the inconvenience, frustration and unnecessary anger I have to deal with.
Reality of the matter is that MTN does not give a **** about their clients, and I am now tired of complaining and being inconvenienced. If this matter is not resolved soon and I am not contacted, I will immediately stop paying, and act with ICASA as well as the NCR and NCT in order to resolve the matter and will sue all the way until I succeed. I do trust that MTN will compensate me well for this.
Please read the history on my account to see how many times and how many months this is taking, and I am getting no feedback. Over and above this, I require a formal apology letter from the board of directors of MTN, or I will take the matter further.
You have now tested my patients, and I do not think you have any idea who you are dealing with. I will cause damages to your name based on FACTUAL information, that will not be derogative in any way.
You guys are useless and your service is pathetic and nobody ever phones me back.
I now wait patiently... But my action will start and will be severe legal action as well as publicly running to all and every media available... TRY ME NOW....I DARE YOU...
