MTN - not getting service signed up for

In June 2022 I decided to move my 3 contracts from Cell C to MTN. There was a corporate deal that I was going to take for 2 of the contracts and the last one was a normal contract. It took nearly 2 months (if not longer) for me to sign up the 3 contracts (pathetic). I was informed that MTN moved to a new system which is why there were delays. I pushed through and waited for the slow turnaround on the contracts. The two business M contracts was for on-net minutes and data. On one of the contracts I am not receiving my on-net minutes. I complained about this to the person that helped but nothing has come from it. I am tired of complaining to the same person because it seems that nothing is being done.

I can not see what I am being billed for because the sms that I receive, says that my bills are being sent to an incorrect email address. I went into the MTN store and they have my correct email address on the system, so again I dont know if I am paying for services that I am not receiving. If I am paying for service that I am not getting then I want a refund.

This is extremely poor service from MTN. The fact that it took so long for contracts to be taken out speaks volumes and that I keep on having to go back and forth to sort out problems.