1 reviews | Active since Aug 2016
MTN Not Getting My Vote
<p>MTN is full of cheats. </p> <p> </p> <p>I have been waiting 8 weeks for MTN to process my insurance claim. I have followed their request as and when they requested. Those requests have been me following up on them, they have never be clear or direct regarding what they have wanted for me. I have paid my excess jumped through their hoops and now they are refusing acknowledge receipt of my payment and so now I have to wait for them to inform SmartPhone Plus that they have received my payment so that SmartPhone Plus can take a year to return my phone.</p> <p> </p> <p>Am changing insurers after this ordeal and when my contract expires am changing cell phone providers.</p> <p> </p> <p>MTN will not survive.</p> <p> </p> <p>Disgruntled consumer</p> <p> </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
EXCHANGED Phones: Client to complete Changes to Insured Details Forms and forward documents to email ***.
The request has been sent to the insurance department to contact and assist you with feedback. As per the notes on the account the insurance claim has been approved and the proof of payment received.
Please be advised that if you request to cancel the insurance, you may visit any MTN dealership to complete the insurance cancellation, this should be requested as well with the company letterhead with authorized signature and ID copy attach due to the contract in the business name.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
EXCHANGED Phones: Client to complete Changes to Insured Details Forms and forward documents to email ***.
The request has been sent to the insurance department to contact and assist you with feedback. As per the notes on the account the insurance claim has been approved and the proof of payment received.
Please be advised that if you request to cancel the insurance, you may visit any MTN dealership to complete the insurance cancellation, this should be requested as well with the company letterhead with authorized signature and ID copy attach due to the contract in the business name.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,