1 reviews | Active since Nov 2010
MTN not finalising matter regarding HW Fees deducted
<p>On 19 July I emailed customer care re HW fees that was deducted after my 24month contract was over - with not a valid reply back (Ref ********** 7) On 24 July I received (via Hellopeter) Req ********** that a billing query have been logged.</p> <p>On 5 August I again contacted customer care and I received a reply on the 12th ( ********** 9) - that it is still being investigated.</p> <p>On 8 September I again contacted customer care - to date they have not even responded on this email.</p> <p>How is it possible that this can take so long. I demand closure on this please</p> <p>Account No: C ********** - ********** 086</p> <p> </p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the HW fees have been credited to your MTN account. Please contact 808 should you require the amount to be paid in to your bank account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the HW fees have been credited to your MTN account. Please contact 808 should you require the amount to be paid in to your bank account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Ishie
When will the credit be done as promised on my account? I have received a statement today (2 November) and it is not showing.
Ishie
When will the credit be done as promised on my account? I have received a statement today (2 November) and it is not showing.