1 reviews | Active since Jul 2014
MTN NOT everywhere you go...
<p>On the 13th of September, I sent MTN's coverage department an email regarding the lack of cell signal in the Greendale Park area in Howick, KZN. I have since sent 3 reminder emails and to date have not heard back from them. I am getting fed up as I am missing work calls due to no signal. </p> <p>It does not only affect me, but my entire family. The really unfortunate part is that we're all on contract with MTN. </p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ***. Alternatively you can call them on the number *** to follow up.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ***. Alternatively you can call them on the number *** to follow up.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Thank you for your reply, however if you look at the extra information supp****, I already have a reference number for the information you are asking for, dated the 13th of September.
Thank you for your reply, however if you look at the extra information supp****, I already have a reference number for the information you are asking for, dated the 13th of September.