MTN NOT EVERYWHERE U GO :-(

I have been a client of MTN for over 20 years but the service has deteriorated dismally over the years, pretty much like most places in SA. This year was the biggest joke as they have been voluntarily calling me since Jan to do an upgrade and without fail each and every consultant had promised me the same service of delivery of a new phone to my door -without any addidtional paperwork... Wishful thinking! However, we have moved from Jan21 to July 21, lockdown is back, but hey my phone never made it..maybe it got COVID!! I keep getting calls and over 50 sms to date indicating my order is in progress, then ping, a new sms to say its on hold until the next consultant calls and the cycle starts all over again!. Went into a branch who could not assist either- 2 consultants were investigationg, seems they got lost too, never heard from them 2 months now.. Don't understant the point of call centres who insist to visit branches, and branches who refer you right back to call centres...Service sucks in SA in most avenues and now I'm just contemplating to change my service provider and hope they will be much better, or suck it up and keep my number and bear the brunt of this ordeal...HHHMMMM