HN
Henri N
1 reviews | Active since Jul 2013
23 Jul 2015, 16:14
MTN not doing what they say they are!!!!
I have been debited twice now for a cancelled contract of which I received a confirmation sms that migration to pay as you go was completed and this has now cost me two returned debit fees as there wasn't enough money in my account as I did not expect a debit order to go off which resulted in bank charges of R238.00 due to non payment! I think this is un ethical and I will not recommend Mtn to anyone!!!!! The no in question is *** and is no longer mine.
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MTN South Africa's replyOfficial
04 Aug 2015, 14:05Hello Henri73,
We are sorry for any inconvenience caused and for the delayed response.
We've perused your account and see that the debit orders that were submitted to your account were valid invoices that needed to be debited even before the prepaid migration was done.
The invoices outstanding is for the months of April, May & June 2015. These also include return debit fees of R11.50 for the debits returning. The total amount due and that is valid is R585.70.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response.
We've perused your account and see that the debit orders that were submitted to your account were valid invoices that needed to be debited even before the prepaid migration was done.
The invoices outstanding is for the months of April, May & June 2015. These also include return debit fees of R11.50 for the debits returning. The total amount due and that is valid is R585.70.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Aug 2015, 14:05
Official
Hello Henri73,
We are sorry for any inconvenience caused and for the delayed response.
We've perused your account and see that the debit orders that were submitted to your account were valid invoices that needed to be debited even before the prepaid migration was done.
The invoices outstanding is for the months of April, May & June 2015. These also include return debit fees of R11.50 for the debits returning. The total amount due and that is valid is R585.70.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response.
We've perused your account and see that the debit orders that were submitted to your account were valid invoices that needed to be debited even before the prepaid migration was done.
The invoices outstanding is for the months of April, May & June 2015. These also include return debit fees of R11.50 for the debits returning. The total amount due and that is valid is R585.70.
Regards
Tim
MTN Complaints Management Team: REQ:***