JM
Jeandre M
1 reviews | Active since Oct 2018
15 Oct 2018, 12:18
MTN not doing their work
Account was paid end of September via the MTN App on my cell phone. Received calls today that my account is in arrears and has not been paid! Very angry and dissatisfied with MTN service! Account has been paid and payment could not be allocated for two weeks now!
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
15 Oct 2018, 23:36Thank you for your your post.
We sincere apologized for any inconvenience incurred.
We have escalated the proof of payment to our banking department to allocate the payment to the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply15 Oct 2018, 23:36
Official
Thank you for your your post.
We sincere apologized for any inconvenience incurred.
We have escalated the proof of payment to our banking department to allocate the payment to the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
17 Oct 2018, 11:27Thank you for your patience for the complaint to be resolved.
Payment allocated to the account.
The account balance is now R 575.76.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 Oct 2018, 11:27
Official
Thank you for your patience for the complaint to be resolved.
Payment allocated to the account.
The account balance is now R 575.76.
Kind Regards,
Alice van der Merwe
Best regards,
JM
Jeandre M's updateReviewer Update
17 Oct 2018, 13:38Why does the account still have a balance? I pay every month.
It does not make sense at all!
JM
Jeandre M's update17 Oct 2018, 13:38
Reviewer Update
Why does the account still have a balance? I pay every month.
It does not make sense at all!