MTN NOT DOING THEIR JOB, ACCOUNT NOT ARREARS

Ok, so the complains department phones me saying they will get this fixed and then phone me back, no feedback NO CALL so I phone THE CALL CENTRE get put through to the Legal department and my line get put on for 5 min now off again see all corresponding mails again.

I'm giving MTN UNTILL 13:00 TO DAY THEN I'M CONTACTING THE COSUMERS ACT, you service is BAD and your feedback is WORSE.

NO ALL LINES DOWN AGAIN

On Mon, Jan 21, 2019 at 9:40 AM Legal Action Department ********** wrote: Dear Valued Customer Thank you for submitting your query through this medium of correspondence.

Please note that this is an automated response. If not already done, kindly provide us with your ID number, cell number and/or MTN account number to ensure a speedy resolution.

Your reference number for this query is 22428. Please keep the reference number so we can assist with tracking your query. We will respond to your query within 24-48 hours (working days). Kind Regards, MTNSP Legal Action Department MTN Service Provider

Good Day,

Still awaiting new statement with correct billing NOT EARLY TERMINATION, my ********** is connected but ********** 508 is still down.

URGENT!!!!!!!!!!!!

ID ********** 229080 E-MAIL ********** PIN 8703 BANK FNB / CHEQUE ADRESS 29 Barnard str, Hazeldene, Germiston.

See below and help me please need my phone lines.

I was behind on my phone R 8 646.61 the 20/10/2018. I asked for Balance on my ********** 508 and they sent me below:

On Fri, Nov 2, 2018 at 8:31 AM Legal Action Department ********** wrote:

Thank you for your email. Please note that on top of the arrears you need to pay R 1 604.56 for ********** 508, this means that the total will be R 8 646.61 + R 1 604.56 = R 10 261.17. Kind regards, Kamohelo Mosia Legal Department MTN SA Reference Number: ********** 6.

Ok so I paid a total amount o R9845.00 + R 420.00 = R10 265.00 ON THE 05/11/2018, SEE ATTACHED.

This mail was sent to me on 09/11/2018: Customer Care ********** via mtncloud.onmicrosoft.com

Fri, Nov 9, 2018, 4:54 PM

to me

Good day ********** Thank you for emailing Customer Care. Kindly be advised that your payment of is now reflecting on our system in two payments of R9845.00 and R420.00 totaling R10265. 00. Legal status is removed from your account and it is on cash payment status going forward. Please do not hesitate to contact us should you require further assistance. Kind Regards, Eunice Shabalala Customer Services MTN

I was over charged on my ********** contract, I was charged R733.00 and my contract was only for R469.00, credit was passed se below: Good day Dorothea, Thank you for emailing Customer Care. We apologise for the delayed response and inconvenience caused thereof. Please note that a credit of R1184.49 (incl. VAT) was passed on your account for the 2GB service fee incorrectly charged for ********** 431 on the invoices dated 2018-06-20 to 18-10-20. This 2GB service has been deactivated and will no longer be charged on your account going forward. REF: ********** 2

On Tue, Nov 27, 2018, 5:36 PM Customer Care ********** wrote:

Good day, Thank you for emailing Customer Care. Apologies for the delayed response. ********** 03..Please be advised this sim card is active on our side. kindly take the sim into the MTN store so they can test it. Your current balance for the month of November for each number ********** 08 -R 3,405.44 ********** 31-R 5,172.62 Total balance :R 7,393.58 Both these balances include early termination fees. Please advised if your requested for the early terminations fees, if not we will escalate to our billing department for assistance. We look forward to being of service to you in the future. Kind Regards, Ntombifuthi Ramasodi Customer Services MTN SA

From: ********** Date: 2018/11/27 6:03:07 PM To: ********** Subject: Re: Contact us Query Contract Enquiry [# ********** 7]

Hi

No I am not requesting termanation fees, I just need to know how the credit I have is counted (R2808) and what the amount is I need to pay every month.

Thank you. This was not fixed.

Then my phone service gets cut off every week so the last e-mail they sent me was: Jan 7, 2019 at 10:07 AM Legal Action Department ********** wrote:

Y'ello! Thank you for your email. Please note that we are correcting the incorrect balance on your account. Please be advised that the line is also activated as the account is not in arrears. Kind regards, Kamohelo Mosia Legal Department MTN SA Reference Number: ********** 5 ID ********** 229080 E-MAIL ********** PIN 8703 BANK FNB / CHEQUE ADRESS 29 Barnard str, Hazeldene, Germiston.