Mtn not. Doing their. Job

I had a problem where I had an upgrade gone wrong on the internet. Without me even knowing I was upgrade and billed. When I started trying to find out what happend I was told I signed for the router and it was delivered. Which never happend. After numerous calls fighting and assistance from mtn wonderboom junction Headoffice cancelled the upgrade and contract. I the sent an email to MTN wonderboom junction to cancel all existing contracts because my contract was over. Still money was deducted from my acount for the mtn contract. I asked MTN wonderboom again about the cancelled. Contract and she rep**** all is cancelled. Still money was deducted fromy account. I stopped it aty bank. Now I have been handed over to legal.... Please mtn why are you not doing things correct and destroying my credit record for you ****** ups. I have before been on hello Peter about. It and HQ MTN assured. Me all. Is settled.