1 reviews | Active since Feb 2014
MTN not disclosing invoice
<p>So a couple of months ago I received a email from Hammond Pole stating that MTN has handed me over to them for a oustanding balance. I asked for a statement to see what this R7250 is for. after months I got a statement that reflects this amount billed to me in one month, a month after terminating my contract. I terminated the contract a day after the contract expired as explained to me by one of the MTN staff at store I took out the contract. I have on numerous occasions asked to be provided with proof of what this amount is for, but to date have not received anything. I am not paying for something that I do not now what I am paying for. Phoning 808 is a lost cause as you always get cut off. I keep getting these threatening emails from the attorneys that they are taking me to court but they cannot provide me with the important detail I ask for.</p> <p>I am just worried that I will be blacklisted for this but thay cannot tell me what the amount is for.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without the MTN Account number or your ID number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without the MTN Account number or your ID number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
HI,
My account number is A***.
Thank you
Regards
HI,
My account number is A***.
Thank you
Regards
