AM
Annonymous M
1 reviews | Active since Jun 2015
10 Nov 2015, 14:48
MTN not delivering the service
My contract is come to an end on the 8th of November and I was advised that I should call 808 on the 8th for them to switch my number back to MTN. I did that on Sunday, only to find out today when I went to the MTN store that my numbers haven't yet moved to Prepaid. I tried to call back the consultant ON 808 and I was advised that this will take time
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MTN South Africa's replyOfficial
11 Nov 2015, 15:38Hello nrmakwala,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike
MTN South Africa's reply11 Nov 2015, 15:38
Official
Hello nrmakwala,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike