1 reviews | Active since Mar 2009
MTN not complying to service agreement
I am currently thinking of moving my cellphone accounts to cell C. <br> I have called the MTN team 3 times in connection quotation to buy myself out. I have mailed them 4 times<br> numbers affected:<br> ***<br> ***<br> ***<br> <br> At this point I am contemplating going to the Ombudsman/consumer protection team as they have not been delivering according to the contract.<br> <br> For *** I have gone into the MTN store to get the 3G working again I need to add many times not just once. It is still not working. I have received no feedback, I cannot even get through to the call centre. The worst is no-one can assist with fixing it. This has been the case for months, so in actual fact MTN have not been delivering according to our service agreement.<br> <br> For *** when I wanted to move to Cell C I was promised that if I renew with MTN I will get 3 free months if I renew with MTN. Up to now no free months - again breach of contract. I am honestly tired of the lies.<br> <br> For *** and *** I have been trying to get insurance through MTN since signing the contract. Still no insurance. I have been trying for months now.<br> <br> Continuous Data problems are making this service even worse.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
