JH
JACOB H
1 reviews | Active since Nov 2015
02 Dec 2015, 11:10
MTN NOT COMMUNICATING WITH DEBTORS SUFFICIENTLY
MTN terminated my contract when i struggled to pay. My account was handed over, upon starting working i made several email attempts to MTN to arrange payment, i sent emails and never received a response. When i walked into a branch i was constantly told that stuff is on strike. a few weeks back i called MTN and i was promised that their legal team will revert back to me but this has not transpired. This hand over is detrimental to my name in my credit profile, even though i made a lot of attempts to arrange a payment with MTN. Please, kindly contact me to arrange.
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MTN South Africa's replyOfficial
04 Dec 2015, 15:48Hello hlungwavukosi@5,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Dec 2015, 15:48
Official
Hello hlungwavukosi@5,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***