QC
Quentin C
1 reviews | Active since May 2012
21 Jan 2016, 12:05
MTN not closing my account
In Nov 2015 I phoned the call centre they advice it takes 30 days and with the same consultant I closed my account. on 29 Dec 2015 I phoned again when recieving my bill they advice my account was not closed once again tried closing the account did it on mail with Lethu Duba A*** [#***0] Then just to recieve a bill for Jan 2016 today still not closed ???? What going on ????<br>
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MTN South Africa's replyOfficial
21 Jan 2016, 14:45Hello dqcampbell,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that we have cancelled the contract and convert the cell number to pre paid for you. This will take +- 2-24 hours for the sim to pull through the system.
The account balance now R 980.05, the contract has expired 2014-03 and promo fee service should only be charged for 24 months we do pick up that this service has been added on the invoices from April 2014 until January 2016.
The credit has been approved, once the credit reflect on the account the difference will be refunded back to your bank account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that we have cancelled the contract and convert the cell number to pre paid for you. This will take +- 2-24 hours for the sim to pull through the system.
The account balance now R 980.05, the contract has expired 2014-03 and promo fee service should only be charged for 24 months we do pick up that this service has been added on the invoices from April 2014 until January 2016.
The credit has been approved, once the credit reflect on the account the difference will be refunded back to your bank account.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply21 Jan 2016, 14:45
Official
Hello dqcampbell,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that we have cancelled the contract and convert the cell number to pre paid for you. This will take +- 2-24 hours for the sim to pull through the system.
The account balance now R 980.05, the contract has expired 2014-03 and promo fee service should only be charged for 24 months we do pick up that this service has been added on the invoices from April 2014 until January 2016.
The credit has been approved, once the credit reflect on the account the difference will be refunded back to your bank account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that we have cancelled the contract and convert the cell number to pre paid for you. This will take +- 2-24 hours for the sim to pull through the system.
The account balance now R 980.05, the contract has expired 2014-03 and promo fee service should only be charged for 24 months we do pick up that this service has been added on the invoices from April 2014 until January 2016.
The credit has been approved, once the credit reflect on the account the difference will be refunded back to your bank account.
Kind Regards,
Alice van der Merwe
***