KG
Katie G
1 reviews | Active since Jul 2016
21 Jul 2020, 11:10
MTN not changing contract
Very upset with MTN. I have had contracts with them for over a decade. I went into the Eastgate store on 04/07/2020. I asked to have my contract downgraded to the R99 a month sim only option as my contract was up for renewal. Up to today it has not been processed. I was told the system was offline on 04/07/2020 but that they did the paperwork and would process it once the system was back online and email it to me. No email. I now get an email from MTN billing saying I will be charged over R400 at the end of this month as per my normal contract. I do not accept this charge. I asked at the beginning of this month to be changed to R99. It is not my problem that your people did not do this. I will reverse the charges if I am charged over R400 and I will be taking my business to Cell C. If you charge me more than R99, CANCEL MY CONTRACT COMPLETELY.
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Replies (2)
MTN South Africa's replyOfficial
22 Jul 2020, 00:45Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The system reflect the upgrade was done to the SIm deal only for R99.00 however the account is billed incorrectly.
The discounts has not app**** from upgrade time.
We do not have a copy of the upgrade done at the store.
The request has been sent to the store manager to assist, the agent need to log a request with the support team with correct codes and copy of the contract for our system support team to correct the package, once this is done the store need to log a request with the billing department to pass credit for the difference in Subscription fee from May to current month.
We are waiting on feedback..
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The system reflect the upgrade was done to the SIm deal only for R99.00 however the account is billed incorrectly.
The discounts has not app**** from upgrade time.
We do not have a copy of the upgrade done at the store.
The request has been sent to the store manager to assist, the agent need to log a request with the support team with correct codes and copy of the contract for our system support team to correct the package, once this is done the store need to log a request with the billing department to pass credit for the difference in Subscription fee from May to current month.
We are waiting on feedback..
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply22 Jul 2020, 00:45
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The system reflect the upgrade was done to the SIm deal only for R99.00 however the account is billed incorrectly.
The discounts has not app**** from upgrade time.
We do not have a copy of the upgrade done at the store.
The request has been sent to the store manager to assist, the agent need to log a request with the support team with correct codes and copy of the contract for our system support team to correct the package, once this is done the store need to log a request with the billing department to pass credit for the difference in Subscription fee from May to current month.
We are waiting on feedback..
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The system reflect the upgrade was done to the SIm deal only for R99.00 however the account is billed incorrectly.
The discounts has not app**** from upgrade time.
We do not have a copy of the upgrade done at the store.
The request has been sent to the store manager to assist, the agent need to log a request with the support team with correct codes and copy of the contract for our system support team to correct the package, once this is done the store need to log a request with the billing department to pass credit for the difference in Subscription fee from May to current month.
We are waiting on feedback..
Kind Regards,
Alice van der Merwe
MTN
Best regards,
KG
Katie G's updateReviewer Update
22 Jul 2020, 08:30Your customer service has just told me that your turnaround time on phoning me is 3-7 DAYS. What is wrong with you?! I have never, EVER experienced a company that has as lazy a turnaround time as that. In 7 days my account will already have been debited. This is unacceptable. Is there a cooling off period for new contracts because I want mine CANCELLED. I will go to Cell C instead.
KG
Katie G's update22 Jul 2020, 08:30
Reviewer Update
Your customer service has just told me that your turnaround time on phoning me is 3-7 DAYS. What is wrong with you?! I have never, EVER experienced a company that has as lazy a turnaround time as that. In 7 days my account will already have been debited. This is unacceptable. Is there a cooling off period for new contracts because I want mine CANCELLED. I will go to Cell C instead.