MTN Not Champions afterall

Good day MTN

I've been having endless problems with the service that I have been receiving from MTN and the Insurance company, and would appreciate for a manager to call me back as soon as possible please.

I took out 3 new lines with MTN on the 6th of December 2019 and ever since it's been an nightmare.....

The handsets is as follow:

1. Samsung Note10+ 2. Huawei P30 Pro 3. Apple Iphone XR Problems I am facing:

1. We took the Samsung Note10+ because of the gaming console combo deal that was running at the time. The consultant from the MTN Kroonstad branch called the Samsung Representative and confirmed that there was stock available on the console hence the reason why we signed the contract. After numerous attempts by ourselfs to get the console from MTN Kroonstad we eventually started giving up and made peace with the fact that we fell for the false advertising that was doing the rounds about the gaming console. When I am in the store where I took the contracts out they tell me I should call 135 and when I call 135 they refer me back to the store....

2. On the 13th of December 2019 I went onto the MTN website and had a look at the insurance options available on the 3 devices. After entering all my detail on the website, I received a prompt saying that a consultant will call me to finalize the policy. I had to do this 3 times to make sure that all 3 these devises will be covered and I will be sorted in case something happens .... On the 4th of January 2020 I once again took it upon myself to contact MTN to ask them about the insurance, because nobody called me back. Only for the consultant who answered the call at the time, to tell me there is no insurance on any of the 3 devices and that she will request for somebody to call me back that is working in the insurance department. I told her it's fine, but to please make sure that someone calls me because I was under the impression that the insurance is done. On the 29th of January 2020 I have still not heard anything from MTN nor an MTN insurance representative. I took insurance on the 3 devices on the 2nd of February 2020 with my personal household insurance broker.

3. I went to the MTN store in Kroonstad on the 6th of December 2019 and specifically asked for the following plans, but received 2 out the 3 correctly and afterwards got told that I may migrate the plan to what it was supposed to be only after 3 months. Somehow unfair for the customer to wait for 3 months because of the consultant being *********** to do his work properly....

Problematic Plan: Made for me S 2Gb (100min + 100sms + 1Gb Anytime + 1Gb Night Express)

Should have been: MTN Sky VIP (Unlimited calls + Unlimited Sms + 25Gb Anytime + 25Gb Night Express)

4. The debit order details for my payment towards MTN has still not been updated and somehow after numerous attempts MTN still keeps on sending me text messages warning me that my lines will be suspended. I went to the Kroonstad MTN store and they advised me to call MTN, I have done that trice already and still not fixed on MTNs' side. Does MTN want me to be a cash paying customer for the duration of the contracts time or can somebody help me to have the debit order loaded on the MTN system correctly please. I do not have time to go into the bank for deposits every month because MTN can't load any debit orders from their side.

5. After 5 months with no calls from any MTN insurance representative, I received a shocking bill that went up by R1200pm and my lines got suspended again because the insurance premiums made me go over the limit that MTN set out for me. I did not receive any calls from MTN or any representative regarding the insurance, that I even forgot about because of MTN not getting back to my online request for insurance. I was forced to pay an amount of money to have the lines reinstated and to enable me to carry on with my life as I usually do. I have called 135 so many time for issues and not getting any joy and I have called the ***... number for the insurance issue to get sorted, also no joy whatsoever.

1. When will I receive my gaming console?

2. Why is the service delivery on the insurance side so poor?

3. I need the 083 number on the MTN plan as per my initial request, whom will assist me?

4. Is there anybody that is competent enough to call me and take down the correct banking details so my debit order can start running every month?

5. I do not want the insurance from MTN and I want this canceled.

6. I have till date not received a single statement, what am I paying for?

My next step is the consumer ombudsman and social media platform, even with the gaming console and insurance that I am forced to pay and I dont want it all falls under *****.

I am fed-up of calling MTN and only getting ticket numbers on my emails. I will take these 3 suspended lines and handsets tonight and put them in a box, take it to my attorney and be will sort this out if I must sleep on my farm tonight with no communication method whatsoever because of MTN....